New members of team Solutions/ promotion
Meet the newest members of team Solutions. We are incredibly proud to be a growing company, and we are still recruiting!
David Nunley joined Solutions in September 2016 in the Support team as an Apprentice Support Technician, specialising in CRM software support. Prior to Solutions David attended a local school studying Physics, Chemistry, RE and Computing.
David said “I have been interested in anything to do with computing and software for a long time so being able to work and learn at the same time is perfect for me. I learn a lot quicker when I am able to be hands on, so getting stuck into the work of a Software support technician is a challenge but I am learning quickly. Everyone being so friendly and helpful too.”
George Dennis joined our Support team in October and is primarily focusing on Sage 50, act! and Sage Live enquiries. Prior to working at Solutions, George was at a local school studying ICT, Maths and English and is now really looking forward to learning more about Solutions and how the company works, along with training in Sage and act! software.
George said “I am really excited to have joined the Support team at Solutions and am enjoying learning as I work. Everyone at Solutions has been very warm and welcoming and I am looking forward to learning more about the company and what working in the support team entails.”
Andrea Thornton joined the Solutions Support team in November 2016 as Support Desk Coordinator. Her role involves being the first port of call for all support enquiries and ensuring they get dealt with by the correct member of the team and in a timely manner.
Before her time at Solutions, Andrea was the Assistant Manager for a wholesale company supplying florists in Nottingham.
Mira Augustus joined Solutions in January 2017 as Business Development Specialist. She is the key link between the marketing and sales team by following leads generated through marketing campaigns/ events/ seminars and nurturing them into warm leads, which will be passed onto the sales team. Mira is incredibly passionate about customer service and business growth.
Her strong hunger for providing exceptional customer service mirrors that of the company’s and we are very much looking forward to seeing how her role develops and progresses.
Many of you will know Gregor Imrie who joined the Solutions Support team in 2011. Gregor started off supporting Sage 50 Accounts and has gradually taken on more products including act!, Sage 200, Spindle, Credit Hound, and Manufacturing and progressed onto more complex issues such as writing SQL scripts to fix data corruption and writing custom reports. There isn’t a product we support that Gregor doesn’t know!
Gregor has now, deservedly, been given a promotion to ‘Support Supervisor’ and has therefore taken on more of an advisory role, assisting and training our growing number of apprentices and Junior Support Technicians.