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Solutions Support

Solutions for Accounting are a Sage ‘Circle of Excellence’ award winning Business Partner that offers a personalised, friendly support service. As this accolade is voted for by the customers themselves, it is a testament to the quality of service we consistently provide. All of our technicians and consultants are fully accredited to support the respective Sage products we have on offer.  Furthermore we have a policy of keeping all staff up to date with future releases of any Act! or Sage products.

The Solutions Support team includes consultants who have decades of experience working in the accounting industry and specialists who are AAT accredited. This wealth of knowledge means that we can better understand your queries, gauge impact and provide the appropriate solution.

We pride ourselves on providing first class customer service and as such we are constantly looking for ways to enhance your support experience. In so doing we have created a new customer service representative position within our support team. This gives us the ability to take a proactive approach in regularly contacting you, to ensure you are happy with your system.

Our support team provides telephone and remote assistance on the following products:

 

 

Some of our clients said the following about our support service:

“I try not to give full marks to any survey, because there is always room to get better. However, we do not make many requests for assistance, and we appreciate that our reply does not help you to improve your service, but I could not fault it in any way.”Andrew, Newlo International Ltd


“Thanks to Brian for providing excellent advice and report templates which resolved problem and helped me understand the Sage system better. Appreciate him also being able to call back at a time to suit me.” Nick, Castle Cavendish


“As usual, a promt, effective solution provided by Gregor.” Bill, Farleygreene Limited


“Joe was very patient, professional and helpful. Problem solved – I’m a happy bunny. Thank you.” Julie, Revesby Estate


“Joe Paton was so understanding and patient during the enquiry. He is a real asset to your company!” Marie, Clearview Intelligence


“The staff are very friendly and patientt in their approach.”Catherine, Slingco


“It was my first time dealing directly with Solutions For Accounting and Gregor Imrie was friendly , helpful and patient. Very Impressed.”Pat, Akramatic


“Gregor was brilliant, very patient and gave clear and easy instructions. Excellent service!Ros, PGLL


“Top Class Service!”Gary, Around Noon Sandwiches


“Katherine was really helpful – THANK YOU.” Elaine, Handcross Park School


“Brian has been fantastic support for me today with my VAT return queries – super helpful! Very patient considering my numerous calls – Thanks again, really appreciate it” Stacey, Exco InTouch Ltd


“Brian was a star – understood my problem and helped me to resolve the matter quickly. His friendly and helpful approach was much appreciated 🙂 ” Lisa, Geo Robson


“Once again I cannot fault Joe Paton. He is an asset to your company! ” Marie, Clearview Traffic Group Ltd


“Thanks again for the fast reply and solution. It was a small adjustment to our system and it was made within an hour. The support staff member was very helpful and explained an issue I had not considered and provided me with a few options. Thanks again for the help.” Stephanie, Blackmores (UK) Ltd

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