Salesforce Support
With our dedicated Salesforce technicians on hand to assist, your staff are never alone. The worlds #1 CRM system provides the tools to enhance your customer relationships and our experts will ensure your business is fully supported.
Advice and support
Industry leading expertise
Solutions for Accounting and CRM have been a leading Sage Partner for over 20 years. Having implemented thousands of Sage systems for SME’s, we are very experienced in helping ensure businesses continue to derive maximum value from the investment they’ve made.
We’ll work hard to support your Users so that they continue to remain engaged and empowered, enhancing customer experience. When Users feel supported, the system works hard for your business.
Our technical support team is well-versed in helping you deal with any technical issues that may arise. We take pride in ensuring customer satisfaction by providing tutorials and remote support to tackle any triggers or challenges with this cloud-based CRM software. Whether it’s configuring workflows, navigating how Salesforce integrates with Mailchimp, or accessing intuitive dashboards, our premium support services are tailored to suit your specific business needs.
We offer proactive solutions to automate and streamline processes, manage your IT-support, and help keep track of your performance. With a vast knowledgebase and the ability to troubleshoot and address technical issues, contacting us is the key to accessing the expertise you need for a seamless Salesforce experience as we provide full technical support with this management software. At Solutions for Accounting and CRM, we are committed to ensuring you receive the service support and help with any issues you may face to make sure you maximise this software’s full potential, whether you are looking at integrating with other essential business solutions or simple troubleshooting queries.
Solutions support
What makes us different?
of calls to the Solutions for Accounting helpline are answered by a real person within 10 seconds.
of issues are resolved within the initial call. All cases are tracked and a detailed history of progress against each client request is maintained.
Support tailored to you
Personal attention, empathy and immediacy
We understand that Salesforce is important to your business, and that downtime is at best, inconvenient and at times, intolerable.
We prioritise calls with our valued support clients, and we understand the urgency of your request for assistance. In this way, we can use our best endeavours to organise a timely response with the most appropriate Salesforce consultant or technician.
The experience that we seek to create for you is one characterised by personal attention, empathy and immediacy.
We self-assess our own performance rigorously and constantly work to improve our processes, and the quality of service that we are able to offer.
We’re proud of our ‘world class’ Net Promotor Score (NPS). It is evidence of the high regard in which our customer’s hold us, and also the strong collaborative relationships we maintain with them.
Keeping your software running smoothly
The Solutions Salesforce support package
Our Salesforce support provides you with the right level of advice and assistance when you need it most urgently.
Solutions for Accounting Act! CRM support delivers an essential level of cover which is designed to support your in-business Salesforce administrator and/or your front line users.
Our support technicians are Salesforce Adminstrator (ADM201) Certified Specialists, and a number of technicians also hold further certifications such as Sales Cloud, Service Cloud etc. We have the necessary skills and resources to resolve configuartion issues that you may experience, as well as provide advice on system features and functions.
We want to ensure that your business derives maximum benefit from your investment in Salesforce. Whether it’s the simple creation of a new user profile or implementing a custom object with custom fields and automated processes to support a new business process, we can help.
Ultimately, we are able to offer an ‘Outsourced Salesforce Administrator’ service so that you can concentrate on your business. Relax in the knowledge that your CRM system is properly configured and efficiently maintained as you focus on developing revenue opportunities. We’ll ensure that critical customer data is available to your users wherever and whenever they need it.
High-quality support
World class Net Promoter Score
At Solutions for Accounting and CRM we are are very proud of our award winning support team and the high level of service we are able to provide our loyal customers.
All of our technicians and consultants receive continuous product training, and maintain formal up-to-date accreditations with the technologies they support
The Solutions Support team includes consultants who have decades of experience working in the industry and specialists who are AAT accredited. This wealth of knowledge means that we can better understand your queries, gauge impact and provide the appropriate solution.
We pride ourselves on providing first class customer service and as such we are constantly looking for ways to enhance your support experience.
The Net Promoter Score rating ranges from -100 to +100. Based on global NPS standards, any score above 0 is considered “Good”, above 50 is “Excellent,” and above 70 is considered “world class.”
The NPS is a rating system that represents the loyalty of your customer base.
Unlimited access
Salesforce support features
Relax in the knowledge that your CRM system is properly configured and efficiently maintained as you focus on developing revenue opportunities. We’ll ensure that critical customer data is available to your users wherever and whenever they need it.
The range of support packages that we offer is flexible, enabling us to provide the level of cover required by your business and your staff. We can structure a service that will complement the support available to you from internal or external IT resources, and that reflects the capabilities of your own Users.
Report editing & design service
Our consultative support can include advice on configuring reporting and dashboard representations of critical business data so that your Users (at every level) have immediate access to the data that they need to empower effective decision making and monitoring.
System reviews
Salesforce delivers the best results when users are confident and aware of key system features and functionality.
Quarterly system reviews provide an opportunity for users to ask questions and seek advice on areas of the software that may better support business process, ensuring you and your teams are using this leading system to its full potential.
Configuration requests
Discuss your database requirements with our Salesforce Product Specialists who will work with you to decide how Salesforce can be setup and configured to support your needs.
Annual onsite visit
Discuss how Salesforce is contributing to your business at a strategic level. Our Salesforce Consultants will help review your CRM Strategy and work with you to determine new goals.
They will then offer advice in terms of how Salesforce may be used to meet new objectives and deliver greater value to your business.
Always on hand to help
Our support services
Telephone helpline
Have a question? Give us a call to receive direct access to our Salesforce Product Specialists. Mon–Fri 08:30–17:30
Email support
Contact technical support via email with a query at any time to find answers and we will aim to respond within 4 hours
Online remote access support
Our technicians can connect remotely to your PC or server to provide a swift resolution
On site support
We are able to offer on-site support for our Salesforce support contract customers in certain circumstances
Advice
You are invited to seek our advice regarding the use of your Salesforce system, including the potential benefits of introducing appexchange integrations and components
