Support for your Sage Accounting, Salesforce and ACT! CRM solution
Our Award-Winning Services
Expert Sage, Salesforce and ACT! CRM support team
Our services
Our people and the professional services they deliver are right at the core of our value proposition.
They make us unique. Solutions’ consultants are the conduit through which our extensive product and industry experience and our technical capabilities are channelled into your business systems.
Our aim is always to deliver a quality of service that helps you achieve your ambitions and make you want to remain our customer for life.
The Net Promoter Score rating ranges from -100 to +100. Based on global NPS standards, any score above 0 is considered “Good”, above 50 is “Excellent,” and above 70 is considered “world class.”
The NPS is a rating system that represents the loyalty of your customer base.
Upgrade your business
Solutions service options
Expert advice
Solutions support
We offer a personalised, friendly support service. Our technicians and consultants are fully accredited to support the range of products we offer. The Solutions Support team includes consultants who have decades of experience working in the accounting industry, specialists who are accounting accredited and those who have supported CRM systems for many years. This means we have the people on hand to understand and assist with your support requirements.
Improve your skills
Training
We provide training by Sage, Swiftpage and Salesforce accredited product specialists. We tailor training sessions to best suit you and your business. Training can be carried out at your offices over a half day or full day, in the form of class room, group or one-to-one sessions depending on your requirements. We’ll work with you to understand the level of training required.
Save time
Report writing/designer
Should you need any assistance in setting up or designing reports within your software, a member of our team is available to spend time with you helping design reports or even write the reports for you. This ties in with the other services we have available, including consultancy and project management, to allow the seamless integration of software to your business processes.
Tailored solutions
Customisation
Our team of Developers work to deliver bespoke modifications and enhancements to a standard system. Popular modifications are available as ‘off-the shelf’ modules to all Sage 200 users. If you have a need for greater customisation with your system, we can help. Furthermore, should your chosen solution require specific amendments unique to your business, our in-house development team can tailor many software solutions to your needs.
Get set up correctly
Installation
Experts from our project and implemetation team will work with you to ensure you have a smooth transition when migrating to your new system. We will ensure the installation is efficient with minimal downtime and very little disruption.
Right for you
Project management
Our experienced Project Managers will work with you from the early stages, right through to the point that your system is implemented and your chosen team have been trained. Our Project Managers will make sure that we understand your business and its processes and ensure the implementation and training involved for your new system is smooth and efficient.
Advice when you need it
Consultancy
The initial stage of implementing a new solution is the ‘discovery’ phase. Our consultants will take the time to understand how your business works and what processes are critical to its success. We’ll then be able to advise on how best to configure the solution to support these processes, and empower your staff to be efficient and effective. It is our mission to ensure your solution adds value to your business, the staff appreciate the system and enjoy using it, and that you get a real return on your investment.
Award-winning service and support
Why Solutions?
Utilise our knowledge and expertise to help streamline and automate your processes, freeing up time so you can focus on achieving your business goals. With this intuitive, true-cloud accounting system you can be more efficient and focused than ever.
At Solutions, we take a consultative approach and work collaboratively with you to build a plan to configure and implement Sage Intacct so it delivers ongoing success and a return on your investment.
As a Sage Platinum Partner, with over 25 years’ experience delivering business management solutions for clients, our team can help you transform the way you do business. With unprecedented access to a friendly support team, industry experts and IT professionals you can focus on achieving your business goals.
