Sage Support
- You are never alone with the specialist help and advice of our Sage support team just a call or email away
Solutions for Accounting provides industry leading expertise on Sage software
Solutions for Accounting have been a leading Sage Partner for more than 25 years.
We have implemented thousands of Sage accounting software systems to small- to medium-sized enterprises (SMEs). We’re very experienced in helping ensure businesses continue to derive maximum value from the investment they’ve made.
Our team will work hard to support your users, so that they continue to remain engaged and enabled. When your users feel supported, the system empowers your business.
Most customer-focused businesses champion their support strategies, but we firmly believe our approach to fostering long-term, mutually beneficial relationships with your clients ensures everyone involved succeeds. We aren’t in it for a quick sale, we want to work alongside you on your financial journey to help you achieve your goals.
If your team is faced with challenges or issues that are impeding your business, our resident experts are on call to help you find the right solutions.
Our Solutions for Accounting helpline:
Answers 96% of calls within 10 seconds with a real person, not just an automated service, ready to help tackle your issues.
Resolves 86% of issues within the initial call. All cases are then tracked and a detailed history of progress against each client request is logged and maintained.
If you are experiencing any problems or issues with your software or just want some advice on how to get the most out of your experience, don’t hesitate to get in touch.
Our Sage Support is built around personal attention, empathy, and immediacy
We understand that your Sage system is important to your business, and that downtime is at best inconvenient, and at times intolerable.
We prioritise calls with our valued support clients and understand the urgency of your request for assistance. Our team will strive to organise a timely response from the most appropriate Sage consultant or technician.
The customer experience that we seek to create for you is one characterised by personal attention, empathy, and immediacy.
At Solutions, we hold ourselves to a high standard. We self-assess our own performance rigorously and constantly work to improve our processes, and the quality of service that we are able to offer.
We’re proud of our ‘world class’ Net Promotor Score (NPS). It is evidence of the high regard in which our customer’s hold us, and also the strong collaborative relationships we maintain with them.
The NPS rating ranges from -100 to +100. Based on global NPS standards, any score above 0 is considered ‘Good’, above 50 is ‘Excellent’, and above 70 is considered ‘world class’.
Support carefully tailored to your specific needs and requirements
Our Sage Support packages provide you with the appropriate level of help, advice, and technical assistance when you need it most.
Our support team are here to help:
- Deliver an essential level of cover
- Assist with report writing
- Optimise your layout design
- Track down and resolve any errors
- Guide you through year end processes
- Discuss any general queries to ensure you are getting everything you need from your system.
Our support technicians are all Sage Certified Specialists with extensive financial software product experience including Sage 50, Sage 200, and Sage Intacct. We have the necessary skills and resources to resolve software issues that you may experience, as well as provide advice on system features and functions.
All of our technicians and consultants receive continuous product training and maintain formal up-to-date accreditations with the technologies they support.
Our consultants have decades of experience working in the industry and our specialists are AAT accredited. This wealth of knowledge means that we can better understand your queries, gauge the impact, and provide the appropriate solution.
During your onboarding process, we’ll chat in-depth about your specific needs to ensure you have the right level of ongoing support.
Solutions’ support team are available to tackle a wide range of issues
The breadth of experience and knowledge within our support team means we are prepared to service and tackle a wide range of potential issues, so no matter the problem, you can rest easy knowing Solutions are here to help.
General Sage Support
Relax in the knowledge that your Sage system is properly configured and efficiently maintained, leaving you to focus on managing your finances. We’ll ensure that critical data from your customer accounts is available to your users wherever and whenever they need it.
The range of support packages that we offer for financial software is flexible, enabling us to provide the level of cover required by your business and your staff.
We can structure a service that will complement the support available to you from internal or external IT resources, and that reflects the capabilities of your own Sage users.
Cyber Essentials Plus certified
We know that cyber-attacks come in many shapes and sizes, which is why we ensure that our business is protected; and when our business is safe, yours is safe too!
As businesses continue to migrate to cloud computing systems and off-site data storage, the issue of security becomes ever more prevalent. We know that you’ll want to understand what steps are in place to secure and backup your data. Our Sage 50 Hosting page details how Solutions, alongside Microsoft Azure, take steps to protect your valuable information.
Read more: Sage 50 Hosting
Report editing and design service
Our team of experts can assist in aspects of report and layout design.
Alterations, including most types of changes, are covered by our support contract. We can help you get the data you need in the way you want to see it, as well as give your layouts a professional look.
System reviews
Are you using your financial software system in the most efficient way?
Our dedicated account management gurus will work with you to review how your system is used. They will offer help and advice to improve ease of use for you and your workforce.
Configuration requests
Our experienced team can use the great flexibility built into Sage 200 to assist and advise on the optimal settings for your Sage 200 environment.
We can support you in getting not only the optimal system settings but also configuration of security settings to help ensure your key financial data is accessed in a safe, secure, and efficient way.
Data repair
Are you concerned about a system crash or the corruption of valuable data?
Don’t worry, our experts have the skills necessary to perform emergency data repair to help salvage valuable projects, files, and information when the worst occurs.
Payroll and year end guidance
Payroll can be a headache at the best of times, and even more so towards the end of the tax year. You may be dealing with a wide range of issues relating to changing regulations or government guidance. You may be anxious about missing key dates on the tax calendar.
Our team is here to support you through the payroll process and ensure you have guidance in place to get the most out of your financial software.
Read more: Sage 50 Payroll
Upgrades
Our team are able to advise on the latest technology and advancements from Sage, so we can keep you up to date with new and dynamic functionality.
We will routinely send out emails notifying you of any key updates and with handy articles to break down all the major changes into a more digestible format.
Annual on-site visits
Where annual on-site visits are included within a support package offered, our Sage Consultants will discuss your current offering in-depth and help review your accounting strategy, so that you can be confident that your investment continues to work towards your existing, as well as new, goals.
They will then offer advice in terms of how your system may be modified or adapted to meet any new objectives and deliver greater value.
Our support services are available to you in a variety of ways, get in touch to learn more
Our dedicated support team can be reached in a variety of ways, including by:
Calling our telephone helpline, which provides direct access to our accounting product specialists. The helpline is operational Mon–Fri 08:30–17:30.
Emailing our support team with your query at any time. Our team will aim to respond within 4 hours if possible.
Accessing online remote support, which allows our technicians to connect remotely to your PC or server and provide a swift resolution to any issues.
Requesting on-site support for certain circumstances that require an in-person approach.
We encourage you to seek out our advice relating to the use of your accounting system, so that you get the most out of your existing software, and are aware of the benefits of updates and potential upgrades.
