Act! CRM Software Support
With our dedicated Act! CRM support team our technicians are on hand to assist, so your staff are never alone. The system delivers peak performance and feel confident that your business is fully supported.
Advice and support
Act! CRM - Industry leading expertise
Solutions for Accounting and CRM have been a leading Act! Partner for over 20 years and have a dedicated Act! CRM support team. Having implemented well over 1,000 Act! systems for UK businesses, we are very experienced in helping user organisations derive maximum value from their investment.
We help ensure business goals are achieved by empowering Act! users to be more effective, and helping embed best practices for CRM solutions.
Solutions support
What makes us different?
of calls to the Solutions for Accounting helpline are answered by a real person within 10 seconds.
of issues are resolved within the initial call. All cases are tracked and a detailed history of progress against each client request is maintained.
Advice and support
Act! CRM support vs. Solutions Support
In September 2022, the scope of Act! CRM support provided directly to all subscription clients by Act! themselves (formerly known as ‘Swiftpage’) changed. Their phone support is now limited to troubleshooting Act! technical issues, only where there is an error message.
Act! standard subscription support no longer covers product guidance or remote product assistance. Standard support also excludes helping diagnose performance issues and anything where there is no error message.
Customers who require phone based or remote product guidance and/or who need on-demand troubleshooting by remote assistance, will now need to pay Act! a premium to access their ‘Ultimate support tier’, OR buy an Act! support product from a trusted Act! Partner – like Solutions.
At Solutions we provide a comprehensive support package ensuring our clients receive the best possible assistance with their systems. Our award winning support team consists of fully accredited Act! consultants that know the product inside out and are ready to assist with any issues you may have.
Find out more about our Act! support package in the document below.
Personal attention, empathy and immediacy
Act! support tailored to you
We understand that your CRM system is important to your business, and that downtime is at best inconvenient and at times intolerable.
We prioritise calls with you so that we understand the urgency of your request for assistance. In this way, we can use our best endeavours to organise a timely response with the most appropriate consultant or technician.
The experience that we seek to create for you is one characterised by personal attention, empathy and immediacy.
We self-assess our own performance rigorously and constantly work to improve our processes, and the quality of service that we are able to offer.
We have a ‘world class’ Net Promotor Score (NPS), cementing the high level of customer service we provide, and the strong relationship we have with our clients.
Keeping your software running smoothly
The 'Solutions' Act! support package
Our Act! support packages provide you and your Users with the appropriate level of help, advice and technical assistance when you need it most.
Solutions for Accounting Act! CRM support delivers an essential level of cover which may be extended to provide an outsourced Act! Administration service.
Our support technicians are all Act! CRM Certified Specialists with extensive product experience in all Act! versions since 2000. We have the necessary skills and resources to resolve software issues that you may experience, as well as provide advice on system features and functions.
We want to ensure that your business derives maximum benefit from your investment in Act! Whether it’s a simple reinstallation of Act! on a new PC, importing and de-duplicating contact lists or a complete database rebuild, we can help.
Ultimately, we are able to offer an ‘Outsourced Act! Administrator’ service so that you can concentrate on your business. Relax in the knowledge that your CRM system is properly configured and efficiently maintained as you focus on developing revenue opportunities. We’ll ensure that critical customer data is available to your users wherever and whenever they need it.
High-quality support
World class Net Promoter Score
At Solutions for Accounting and CRM we are are very proud of our award winning support team and the high level of service we are able to provide our loyal customers.
All of our technicians and consultants receive continuous product training, and maintain formal up-to-date accreditations with the technologies they support
The Solutions Support team includes consultants who have decades of experience working in the industry and specialists who are Act! accredited. This wealth of knowledge means that we can better understand your queries, gauge impact and provide the appropriate solution.
We pride ourselves on providing first class customer service and as such we are constantly looking for ways to enhance your support experience.
The Net Promoter Score rating ranges from -100 to +100. Based on global NPS standards, any score above 0 is considered “Good”, above 50 is “Excellent,” and above 70 is considered “world class.”
The NPS is a rating system that represents the loyalty of your customer base.
Unlimited access
Act! CRM support features
The range of support packages that we offer is flexible, enabling us to provide the level of cover required by your business and your staff.
We can structure a service that will complement the support available to you from internal or external IT resources, and that reflects the capabilities of your own Act! Users.
Report editing & design service
There are many standard report templates you can use within Act! however, Act! reports deliver the most value when they are customised to meet your individual requirements.
System reviews
Act! delivers the best results when users are confident and aware of key system features/functions. Quarterly system reviews provide an opportunity for users to ask questions and seek advice on areas of the software that may better support business process.
Act! configuration requests
Discuss your database requirements with our Act! Product Specialists who will work with you to decide how Act! can be setup and configured to support your needs.
Act! Reinstallations
Whenever you need Act! re-installing on new user pc’s, laptops or servers, contact our Act! Support team who will remotely logon to your machines and undertake the install process for you, saving you time and effort and ensuring applications are installed and configured for maximum performance.
Annual onsite visit
Discuss how Act! is contributing to your business at a strategic level. Our Act! Consultants will help review your CRM Strategy and work with you to determine new goals. They will then offer advice in terms of how Act! may be modified/adapted to meet new objectives and deliver greater value.
Always on hand to help
Our support services
Telephone helpline
Providing direct access to our Act! CRM Product Specialists. Mon–Fri 08:30–17:30
Email support
You can email us with a query at any time and we will aim to respond within 4 hours
Online remote access support
Our technicians can connect remotely to your PC or server to provide a swift resolution
On site support
We are able to offer on-site support for our contract customers
Advice
You are invited to seek our advice regarding the use of your Act! CRM system, including the potential benefits of applying updates and upgrades
Enhance your solution
Get more from Act! CRM
Get the most from Act! CRM with our resources and flexible additional modules that have been created to ensure that your system helps you drive productivity and deliver great customer service.
Marketing Automation Demos
Our demos can help you better understand how to use Act! Marketing Automation to build fruitful and lasting customer relationships.
Act! Marketing Automation
Automatically create response-driven nurture marketing campaigns and use real-time metrics to optimise them.
Act! Mobile
Empower your employees by giving them secure remote access to critical client data from any web-enabled device.
Act! CRM Training
Our experienced premier trainers can empower your Act! users and help them to expand their sales and marketing capabilities.
