Expert Sage Support for Schools and Trusts
- We know how busy schools are and we understand that direct access to our Sage support team is integral to your success.
- Speak with our friendly Sage support technicians for personalised assistance when a bot or ticket portal just won't do.
Our Solutions for Accounting helpline:
Net Promoter Score (NPS) over 85% placing us in the ‘world class’ bracket for customer recommendations based on support case feedback.
If you are experiencing any problems or issues with your software or just want some advice on how to get the most out of your experience, don’t hesitate to get in touch.
Solutions for Accounting provides industry-leading expertise on Sage software
As a leading Sage Partner for more than 25 years, we understand the unique pressures and responsibilities that schools and Trusts face when it comes to managing finances.
That’s why our dedicated Education Support Desk and team of Customer Success Managers are there to give your team the confidence, tools and ongoing support needed to get the most from your Sage system.
In today’s fast-paced world of automation and AI, partnering with experts who understand school finances and value long-standing relationships is crucial to guide you on your software journey.
Ryan
Gryniewicz
Sales Consultant
Katrina
Coombes
Sage Consultant
Karin Van
Den Raad
Support Consultant
Ausley
Mafusire
Account Manager
Meet our education team
Ryan Gryniewicz, Head of Education
Katrina Coombes, Sage Consultant
Karin Van Den Raad, Support Consultant
Ausley Mafusire, Customer Success Manager
Why schools and trusts choose to work with us
With over 25 years as a leading Sage Partner, we’ve helped hundreds of schools enhance their financial management with expert support and sector-specific insight.
Specialist education support team
Our Sage-certified experts have experience working directly with schools and MATs, so they understand your statutory requirements, reporting needs and day to day challenges.
Solutions that empower your staff
From report writing and layout optimisation to configuration and year-end guidance, we work with your team to build confidence and self-sufficiency.
Long-term partnership approach
We’re here for the journey — not just the software. Our goal is to support your finance function as your school or Trust grows and evolves.
We’re proud of our ‘world class’ Net Promotor Score (NPS). It is evidence of the high regard in which our customer’s hold us, and also the strong collaborative relationships we maintain with them.
Our Education support team are here for you
The breadth of experience and knowledge within our support team means we are prepared to service and tackle a wide range of potential issues, so no matter the problem, you can rest easy knowing Solutions are here to help.
Onboarding and General Sage Support
We’ll work with your team to ensure Sage is configured for your unique structure, from single primary school to complex MATs.
Relax in the knowledge that your Sage system is properly configured and efficiently maintained, leaving you to focus on managing your finances. We’ll ensure that critical data from your customer accounts is available to your users wherever and whenever they need it.
The range of support packages that we offer for financial software is flexible, enabling us to provide the level of cover required by your school or trust, and your staff.
We can structure a service that will complement the support available to you from internal or external IT resources, and that reflects the capabilities of your own Sage users.
Cyber Essentials Plus certified
We know that cyber-attacks come in many shapes and sizes, which is why we ensure that our business is protected; and when our business is safe, yours is safe too!
As businesses continue to migrate to cloud computing systems and off-site data storage, the issue of security becomes ever more prevalent. We know that you’ll want to understand what steps are in place to secure your data. Rest assured that our AWS hosted environments are among the most secure in the world.
Education -focused report design and layouts
We understand that every school and trust has unique reporting needs. Whether it’s Management Accounts, departmental budget reports, or reports to support your AAR, our friendly team is here to help. We’ll work closely with you to tailor your reports so they show exactly what you need, how you need it – clearly and professionally.
Need help refining layouts or making changes? Most report and layout edits are included as part of your support contract, so just let us know what you’d like to adjust. We’re here to make sure your data not only works hard for you but also looks great too.
System reviews
Are you using your financial software system in the most efficient way?
Our dedicated account management gurus will work with you to review how your system is used.
They will offer help and advice to improve ease of use for you and your workforce.
Configuration requests
Our experienced team can use the great flexibility built into Sage to assist and advise on the optimal settings for your Sage environment.
We can support you in getting not only the optimal system settings but also configuration of security settings to help ensure your key financial data is accessed in a safe, secure, and efficient way.
Data Backup & repair
Sage native cloud systems are engineered so that data may be recovered quickly in the unlikely event of a disaster, or for business continuity purposes.
Sage Intacct maintains a Data Recovery Process, with comprehensive back-up and restore procedures for critical customer data.
Payroll and year end guidance
Payroll can be a headache at the best of times, and even more so towards the end of the academic year. You may be dealing with a wide range of issues relating to changing regulations or government guidance.
Our team is here to support you through the payroll and year end process to ensure you have assistance in place to get the most out of your financial software.
Read more: Sage 50 Payroll
System Updates
Sage Intacct is updated with new releases approximately every three months, and these updates often include new features, improvements to existing functionality, and bug fixes.
Upgrades are typically automatic and require no user action, ensuring users are always using the latest version.
Annual onsite visits
Where annual on-site visits are included within a support package offered, our Sage Consultants will discuss your current offering in-depth and help review your accounting strategy, so that you can be confident that your investment continues to work towards your existing, as well as new, goals.
They will then offer advice in terms of how your system may be modified or adapted to meet any new objectives and deliver greater value.
Account Management
It’s not just the implementation phase that’s essential, but for every software update, new module, AI feature and new automation that becomes available in each version release, we believe the pro-active communication and support you receive is equally important.
Our Account Management offering is designed to keep you informed through the new enhancements on Sages roadmap and support you through onboarding the relevant new features. Part of this role is to discuss your plans with you and create a clear roadmap for your account, visit you on site to ensure you are receiving high-quality care, and identify ways to streamline your day-to-day operations.
Transfer your support to us, or just get a second opinion!
If your Sage software is currently supported by another Sage partner and you would like to review your options or perhaps just get a ‘second opinion’, please feel free to log your details via the button below or give us a call on 0115 840 5075.
We would be delighted to discuss your Sage system and/or Sage support options, and offer help with any questions you may have. We value your time and will always respond promptly.
Our support services are available to you in a variety of ways, get in touch to learn more
Our dedicated support team can be reached in a variety of ways, including by:
Calling our telephone helpline, which provides direct access to our Sage product specialists. You can reach us by telephone at 0115 840 5075, Mon–Fri from 08:30–17:30.
Emailing our support team with your query at any time at support@solutionscloud.uk
Accessing online remote support, which allows our technicians to connect remotely to your PC or server and provide a swift resolution to any issues.
Requesting onsite support for certain circumstances that require an in-person approach.
We encourage you to seek out our advice relating to the use of your accounting system, so that you get the most out of your existing software, and are aware of the benefits of updates and potential upgrades.
