At Solutions for Accounting and CRM, our team works tirelessly to ensure that our clients have the right software they need to make their businesses a success.
That’s why we are delighted to announce that we have been recognised as number one in the international community and number three in the world for sales of the Act! CRM product.
Meet our Act! CRM team
Will Ingleby
Will is head of CRM at Solutions and has been an Act! Certified Consultant for over 15 years.
He’s won several Act! awards and is one of the most experienced Act! practitioners in the UK. An Act! Premier Trainer, Will has helped over 1,000 businesses get more from Act! by delivering consultation and training sessions all over the country.
Nicola Gibson
Nicola has been a certified Act! CRM Consultant since 2007 and has helped many UK businesses articulate how CRM technology can help them be more productive and competitive.
Her understanding of the product is exceptional and she’s able to align its benefits with clients’ business needs to deliver enduring value. Over the past few years, Nicola has helped many existing Act! user organisations recognise the benefits of migrating their ‘on-premise’ Act! databases to the Cloud.
Jeff Granger
Jeff has been working with Act! for the past two decades and has a deep understanding of business processes within a broad spectrum of market sectors.
A highly effective relationship builder himself, Jeff is able to highlight the impact that Act! can have on a business and help drive its adoption to achieve maximum positive impact.
Sam Looms
Sam is one of our most experienced Act! CRM support technicians, having worked with the product for over 10 years. He is also a Sage 50 support technician and can help SMEs integrate Act! and Sage 50 to reduce manual processes and empower sales teams by providing a single centralised client data source.
Sam is well known to our many hundreds of support clients and receives great feedback from those whom he assists.
Joe Paton
Back in 2013, Joe became the youngest Act! Certified Consultant in the world! He’s no longer the youngest of course, but he’s certainly one of the most capable.
Joe’s expertise and accreditations include a range of CRM products including Sage CRM and Salesforce as well as Act! He has a deep understanding of CRM technologies in general, and he’s particularly knowledgeable when it comes to integrations with accounting software and other external applications.
Chris Allcock
Chris joined our support team and began working with Act! CRM in 2019. His feedback scores tell us that his work is highly valued by our clients, and he continues to provide rapid first-line support to Act! users who encounter challenges with the software.
Chris has evolved from a ‘break-fix’ technician to someone who is able to offer consultative support and advice on product use.
Alex Tokelove
The newest member of our Act! support team, Alex has recently become fully accredited on the product and wasted no time in helping clients use the technology to greater effect.
His scope of support includes all ‘on-premise’ versions currently in-market together with the hosted Act! Premium Cloud solution. Alex has already demonstrated intuitive diagnostic abilities and proven himself to be a valuable member of the team.
Jessica Clarke
As our Sales and Accounts Administrator, Jess provides the link between Solutions and Act! to ensure that clients’ subscriptions are properly maintained, ensuring continuous service and timely activation for new licences.
How did we do it?
With over 20 years of experience implementing and supporting SMEs with their new CRM systems, our consultants really understand how Act! CRM can be configured to strengthen your business. We have invested heavily in our staff, building their capacity to support our clients by developing skills to ensure that they provide the best possible technical assistance, consultative support and training.
Over the years, we have built a strong and successful relationship with Act! and because of this, we have been able to listen to and communicate our clients’ needs directly to Act!’s development team, giving us the opportunity to help influence and shape product direction to better suit your business.
Furthermore, we can create the most cost-effective packaged solutions for our clients which means businesses get the maximum value from the investment they’ve made.
What is Act! CRM?
Act! is a leading customer relationship management system which allows businesses to build relationships with clients ensuring increased profitability and customer retention.
With Act!, you can gain a 360-degree view of your customer relationships and keep sales goals in sharp focus to ensure that your business never misses an opportunity to close a deal.
How can Act! CRM benefit your business?
Rich customer management
Act! gives users the ability to centralise all of their data in one place. Sales teams have the ability to access critical data such as emails, documents, notes and activities from anywhere which means that your business continuity remains strong.
Dynamic Sales Pipeline Management
With Act! CRM, organisations can design the opportunity interface to support their business development processes and track important metrics by products or services, status, age and profitability of close. Furthermore, users can present key pipeline data in rich graphical views that keep sales goals in sharp focus.
Actionable Business Insights
Act! gives businesses the ability to gain access to dynamic, visual snapshots of real-time metrics with interactive, graphical ‘Act! Insight’ dashboards. These cover individuals, team, and business performance. Users can also monitor sales, marketing and business health KPIs for smarter decision making. Additionally, reports can also be exported to Microsoft Excel, PDF, and email for greater analysis or sharing with your team.
Powerful Business Automation
Act! CRM Marketing Automation enables you to remove manual tasks from the multi-step processes that drive complex marketing campaigns. With advanced CRM workflow, lead capture, high quality email marketing and forensic website visitor tracking, businesses can automatically prioritise follow-ups, automate sales tasks, and update client information.
If you are interested in finding out more about Act! please contact our experts on 0115 840 5075 or email enquiries@solutionscloud.uk.
