Providing the right business management software to make your organisation a success is just the start of what we do. On top of that, one of our biggest goals is to ensure that we are always on hand to provide the best support and care for our clients when they need us. That’s why we are extremely proud that on 22nd November 2022, at the Sage FY23 Kick-Off event in London, Solutions for Accounting and CRM were announced as winners of the Customer Success Partner of the Year for FY22.
The Customer Success Partner of the Year award is extremely important to us as the award is based on our customers’ feedback about the service they receive from Solutions. To be the top partner in the country for customer service is a huge achievement for us and reflects the success that may be achieved when our team works closely with your teams to create enduring value.
When announcing Solutions as the winners of the award, Paul Struthers, Sage UK & Ireland EVP & Managing Director said:
“The winners of this award performed very well across multiple products, including Sage Intacct and Sage 200. Their customer Net Promoter Score (NPS) and retention levels demonstrate that they continue to engage their customers at the highest level.
Solutions for Accounting and CRM have always been ready to adopt new programmes and the results from the recent NPS survey provide evidence that they have worked tirelessly to help their customers achieve success.”
At Solutions for Accounting and CRM, we are very proud to have an award-winning support team and of the high level of service that we can provide our loyal customers. All of our technicians and consultants receive continuous product training and maintain formal up-to-date accreditations with the technologies they support.
The Solutions Support team includes consultants who have decades of experience working in the industry and specialists who have accountancy qualifications. This wealth of knowledge means that we can better understand customers’ queries, gauge impact and provide the appropriate solution.
We pride ourselves on providing first-class customer service and as such we are constantly looking for ways to enhance the support experience that we provide.
When discussing the award, Iain Barker, Solutions Managing Director had this to say:
“I am very proud of our incredible team of dedicated staff who have worked closely with our customers to help Solutions for Accounting and CRM achieve this fantastic award. Whilst we put a huge amount of importance on providing the right product for our customers, our ethos has always been about making their lives easier and supporting them when they need us.
To be awarded Sage’s Customer Success Partner of the Year celebrates how our team pride themselves on going above and beyond to provide the highest possible quality of service and support. I would like to thank all Solutions staff and of course our many loyal clients who have helped us achieve this award.”
As one of the UK’s leading providers of business management software solutions, our systems and support will help elevate your business and drive your success. Our portfolio of best-in-class accounting and CRM systems, as well as third-party and bespoke addons, enables us to provide you with a variety of software options and expert advice. This ensures you find the right solution for your business model and know how to use it to its full capabilities, to maximise your return on investment.
Our specialist team consists of qualified accountants, product-accredited staff and talented developers. With a blend of technical expertise, software specialism and experience, we work collaboratively to deliver a unique and compelling customer experience and aim to provide you with the best technology solutions and services.
This award is by no means the first that Solutions for Accounting have been awarded. In 2019 we were awarded the ‘SaaS Partner of the Year’ by Sage.
To find out more about how our software experts can help you gain complete control over your direct debits, call us today on 0115 840 5075 or email enquiries@solutionscloud.uk.
