Ever have one of those days when the slightest inconvenience is enough to tip you over the edge?
Throw in a few technical issues, looming deadlines, and a ticking clock, and you’ve got the perfect recipe for a meltdown.
When things do go wrong, having a support team you can count on makes all the difference — just ask some of our clients who’ve experienced it firsthand.
Read on to discover how our support team goes the extra mile and meet the unsung heroes helping businesses like yours stay confidently on track.
Looking for a support team that’s fast, friendly, and actually gets things done? You’ve come to the right place
Our support team aren’t about copy-paste replies or scripted responses. They’re real people who actually care.
Whether it’s a quick question or a complex challenge, they’re on it, making sure every client feels heard, supported, and valued. We’re pretty proud of our helpline, which:
Answers 96% of calls within 10 seconds with a real person
Resolves 86% of issues within the initial call.
So, whether you need a hand with report writing, guidance through your year-end processes, or just a little reassurance that you’re on the right track, our support team is ready to jump in and save the day.
Cheers to Steven, Mark, and Julia for your kind words — your feedback keeps us motivated to maintain the high standards we’re known for.
Read more: Sage Support
A well-deserved shoutout to our support superstars who continually exceed expectations
We all deserve a little pat on the back now and then. That’s why we’re taking a moment to shine a spotlight on our team members who have received special mentions from our clients.
Jody Kendall – Customer Success Manager
We all know the saying that “a little kindness goes a long way”.
Well, Jody takes that to the next level.
“Jody is a constant delight – I know I can call or email with any queries and they are resolved immediately.” – Louise Rendle, Lift Hold & Separate Ltd
“Jody was extremely helpful, knowledgeable and patient. Great service.” – Nick Kirby, ISHKA
“Jody was so friendly and really helpful. Had a few issues and she’s helped sort those and point me in the right direction to get resolved.” – Hannah Rimmer, Ello Group LTD
It’s amazing how much easier it feels to ask for help when you know there’s a friendly face on the other end of the line.
As a Customer Success Manager, Jody’s mission is to make sure every client gets the most out of their financial management software and the services we provide.
We all know the saying that “a little kindness goes a long way”.
Well, Jody takes that to the next level.
“Jody is a constant delight – I know I can call or email with any queries and they are resolved immediately.” – Louise Rendle, Lift Hold & Separate Ltd
“Jody was extremely helpful, knowledgeable and patient. Great service.” – Nick Kirby, ISHKA
“Jody was so friendly and really helpful. Had a few issues and she’s helped sort those and point me in the right direction to get resolved.” – Hannah Rimmer, Ello Group LTD
It’s amazing how much easier it feels to ask for help when you know there’s a friendly face on the other end of the line.
As a Customer Success Manager, Jody’s mission is to make sure every client gets the most out of their financial management software and the services we provide.
That’s why she’s always on the ball, checking client emails and liaising with internal teams to deliver speedy solutions. You’re a star, Jody — thank you for everything you do!
Ausley Mafusire – Customer Success Manager
Time is of the essence, and we all appreciate when someone gets the job done without wasting it.
Enter, Ausley (shades securely on).
“Ausley visited Scarborough College in person on Thursday, 10th July and ran through a variety of issues with us. Since then, many of our key issues that have been with us for a few months have been escalated and promptly actioned within a couple of weeks.” – Nikko Pragliola, Scarborough College Limited
As an Education Customer Success Manager, Ausley works closely with schools and Trusts to help them get the most out of their Sage solutions. How does he do it? By developing a clear client journey and a strategic roadmap that aligns long-term goals with evolving product capabilities.
Time is of the essence, and we all appreciate when someone gets the job done without wasting it.
Enter, Ausley (shades securely on).
“Ausley visited Scarborough College in person on Thursday, 10th July and ran through a variety of issues with us. Since then, many of our key issues that have been with us for a few months have been escalated and promptly actioned within a couple of weeks.” – Nikko Pragliola, Scarborough College Limited
As an Education Customer Success Manager, Ausley works closely with schools and Trusts to help them get the most out of their Sage solutions. How does he do it? By developing a clear client journey and a strategic roadmap that aligns long-term goals with evolving product capabilities.
In short: Ausley is an honorary member of each school’s finance team, keeping them on track and confidently equipped to make smarter, informed decisions.
Sarah Rydel – Customer Success Manager
Sometimes, it’s all about putting in that little bit of extra effort. Sarah (and the rest of the team) get that.
“Sarah went that extra mile to try and help as much as she could and even summarised in a separate email what the issue was. Very happy with the service provided.” – Donna Cresswell, Synergy Health Managed Services
Like Jody, Sarah takes the time to really understand each client’s role, business, and software needs.
When we asked what she loves the most about her work, she shared:
“From a personal perspective, I really like speaking with manufacturing businesses because that’s the world I understand from my previous roles, and I like to see how so many of my clients are innovating in their space and doing lots of fascinating things. I also really like getting things done from start to finish!”
That “get things done” energy? It’s kind of her superpower!
Sometimes, it’s all about putting in that little bit of extra effort. Sarah (and the rest of the team) get that.
“Sarah went that extra mile to try and help as much as she could and even summarised in a separate email what the issue was. Very happy with the service provided.” – Donna Cresswell, Synergy Health Managed Services
Like Jody, Sarah takes the time to really understand each client’s role, business, and software needs.
When we asked what she loves the most about her work, she shared:
“From a personal perspective, I really like speaking with manufacturing businesses because that’s the world I understand from my previous roles, and I like to see how so many of my clients are innovating in their space and doing lots of fascinating things. I also really like getting things done from start to finish!”
That “get things done” energy? It’s kind of her superpower!
Alex Tokelove – Support Technician
Quick replies, helpful tips, and maybe a touch of magic — that’s just a regular day for Alex.
Just listen to what Sam Bye, from Langver Engineering Ltd, had to say:
“Any issues we have with CIM or Sage, it’s always been Alex Tokelove who has resolved them for us. It’s always been straightforward and dealt with quickly, I literally can’t fault the service Alex and Solutions provide.”
With over four years on the team, Alex has tackled just about every software challenge you can imagine and now focuses on Sage Intacct support.
What makes him so good at what he does? He genuinely loves helping people, getting to know them and making sure they feel supported every step of the way. Sounds like a pretty great guy if you ask us (we object to being called biased!).
Quick replies, helpful tips, and maybe a touch of magic — that’s just a regular day for Alex.
Just listen to what Sam Bye, from Langver Engineering Ltd, had to say:
“Any issues we have with CIM or Sage, it’s always been Alex Tokelove who has resolved them for us. It’s always been straightforward and dealt with quickly, I literally can’t fault the service Alex and Solutions provide.”
With over four years on the team, Alex has tackled just about every software challenge you can imagine and now focuses on Sage Intacct support.
What makes him so good at what he does? He genuinely loves helping people, getting to know them and making sure they feel supported every step of the way. Sounds like a pretty great guy if you ask us (we object to being called biased!).
While these are just a few of the names our clients have called out, every single one of our support and customer success team members deserves a round of applause for the hard work they put in day in and day out.
Ready to get the most out of your software? Get in touch with our support team today!
Our support team doesn’t just solve a problem, lock the door, and throw away the key. They prioritise building relationships, making sure you always feel valued and understood.
If you feel like your business isn’t quite getting the support it needs, let’s talk. Get in touch by emailing enquiries@solutionscloud.uk or calling us at 0115 840 5075.
We’re always up for a chat to see how we can help make things smoother, smarter, and (dare we say?) stress-free. Because when you’ve got our specialists on speed dial, you’re never on your own.
